Blackboard Support

If you have questions or need help navigating Blackboard, call the Open SUNY HelpDesk

1-844-673-6786 (1-844-OPENSUNY)*

1-518-320-1300* (Direct)
* Press option 1 to reach the help desk

Telephone support is available during regular business hours (as listed below). During peak times, you may be asked to hold for support. Please know that at any time, you may opt to leave a voicemail, or you may choose our other support options. For faster service when contacting the Open SUNY HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.

Telephone Support Hours

Days Time Available
Monday - Thursday 8am - 9pm EST
Friday 8am - 5pm EST
Saturday 10am - 5pm EST
Sunday 1pm - 9pm EST


In order to familiarize yourself with Blackboard, please click on the Open SUNY Student Orientation course on the "My Institution" page after logging into Blackboard, or use the link to the On Demand Learning Center.  This will take you to Blackboard's introductory videos for students.

For question about your course content or due dates for assignments, contact your instructor. You should also let your instructor know if you encounter any technical problems so that they are also aware of the issue.