Wellness Center Home » What to Expect at the Wellness Center

When you visit the Wellness Center, you can expect:

To receive care and treatment with courtesy, respect and consideration.

To be afforded privacy and confidentiality regarding your visits and any documentation of such visits, including immunization information and medical records.
To receive information in terms you can understand and to have any questions answered concerning your health concern, its treatment, and any associated risks.
To refuse to be examined or treated by health practitioners and to be informed of the consequences of such decisions.
To be referred to an alternative health care source when appropriate or upon request.
To participate actively in decisions regarding your health care and treatment.
To know the identity of your health care provider.

As a client of the Wellness Center you are expected:

To show courtesy and consideration for Wellness Center staff.
To provide, when necessary, complete information about immunizations, past illnesses, hospitalizations, medications and allergies to enable proper evaluation.
To ask questions or for clarification, if needed, to ensure that there is an adequate understanding of the health problem or treatment.
To follow instructions concerning recommendations, follow-up visits, and other essential steps in your treatment plan, and to notify your health provider if your plan cannot be followed, your condition worsens, or an unexpected reaction occurs.
To keep scheduled appointments or cancel within a reasonable time ahead so that another person may be given that time slot.
To be respectful of other patients’ privacy and confidentiality.

You may direct any concerns about our services to 845-341-4870 or email healthservices@sunyorange.edu