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Expanding SUNY Orange Technical Services

In an effort to provide extended service to our institution, the ITS staff will soon be launching its new SUNY Orange Technical Services Portal page. As announced in a previous communication, the college has contracted with Blackboard Support to expand services to SUNY Orange.

We will be joining the more than 500 institutions already taking advantage of Blackboard HelpDesk Services in order to off-load routine inquiries so we can focus our on-site staff on higher level support issues and complex projects. We anticipate the added support and web presence to be up and live in the next couple of weeks.  


What will be New?

  • Self-Help Articles with useful tips on what you can do before putting in a ticket

  • 24/7 Phone and Online Live Chat staffed with numerous experienced helpdesk agents

  • Toll Free phone number (our current Help Desk phone number will still be active!)

  • All requests will be accepted through phone, chat, or online to create a case form.

  • To increase our timeliness of response and capture the information we need; we will be phasing out service requests through email within the next few months.

What we ask of You?

  • Take full advantage of the web presence and self-help articles

  • When calling or creating a case provide specific detail about the problem or service needed

  • Fill out the satisfaction surveys you receive so we can assess how we are doing

  • Provide feedback so we can make changes necessary to continually improve services

For a "sneak peek" please check out the one page attachment!  

If you have any questions please contact Angela Elia at ext 4688 or email angela.elia@sunyorange.edu.

Attachments

Angela Elia
ITS Department
6/13/2017