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Update on Tuesday's Network Issues

College community,

The ITS staff apologizes for the network issues that we all encountered on Tuesday. We know that there is never a suitable time for the network to be down, and we certainly understand that the first day of classes was perhaps the most inopportune time for such an incident to occur.

As you may recall, during the holiday on Monday we switched the buildings on the Middletown campus to newly installed switches and fiber in an effort to improve the stability and reliability of our network’s central backbone. While we had thoroughly tested the new equipment throughout the weeks leading up to Monday’s work, the changeover highlighted some other areas of the network that unexpectedly were either unable to interface with the new equipment, or were themselves in the process of failing.

The networking team spent the subsequent 24+ hours working with specialists to locate and repair these inefficiencies and failures. We have returned the network to a steady state and will continue to work to improve it. This includes removing the remaining outdated equipment so it cannot cause any further issues.

Monday’s work was just the latest step in a long and detailed infrastructure upgrade program that the College has been undertaking. The network is in a significantly better place than it was a year or two ago, even if events such as this week’s outage appear to contradict that fact. We will continue to work to bring our network and technical infrastructure to a place where it can be trusted to handle the demands of the entire College community.

We appreciate your patience and understanding.

In addition, I’d like to remind you that we continue to test the password reset tool and have set a Jan. 25 deadline for all employees and students to move to a more secure password. We encourage you to establish new security questions and change your password as soon as you can in order to avoid any inconveniences when our deadline of Jan. 25 arrives. While some folks have asked, this week’s issues were not impacted by the rollout of the password reset tool.

If you encounter any issues while resetting your password or establishing your security questions, feel free to contact the HelpDesk at 341-4749.

Jeff

 

Jeff Adcock
CIO
1/19/2017