Angel Help for Students

ORIENTATION - It is recommended that all students complete the OPEN SUNY Student Orientation found on the Angel Home Page.

Open SUNY Orientation link

This orientation course is self-paced and will provide hands-on experience in using all the aspects of Angel.

Help IconSTUDENT MANUAL
- The Angel Student Quickstart Manual is available through the power strip help icon on the right side of the window (question mark icon - as on right of this paragraph). You may want to explore the Resources area for additional information about Angel.

ASK YOUR INSTRUCTOR - If you need help working within your Angel course, your first step should be contacting your instructor. Good communication between student and teacher will help to assure a good experience in your course.

SUNY ORANGE HELP - You can contact the SUNY Orange Help Desk (845-341-4749 or helpdesk@sunyorange.edu)

HELP FROM OPEN SUNY - SUNY provides a toll-free number that students can call to get help using the Angel system.

Telephone

Call the OPEN SUNY Help Desk directly during office hours (see below) at 1-800-875-6269 (toll-free within the United States) or 1-518-320-1889 (direct).

  • Monday through Thursday - 8:00AM to 9:00PM (Eastern time zone)
  • Friday - 8:00AM to 5:00PM
  • Saturday - 1:00PM to 5:00PM
  • Sunday - 1:00PM to 9:00PM

Email or Live Chat

You can submit a request for help 24 Hours per day, 7 days per week via the OPEN SUNY Help Desk website. There is also a Frequently Asked Questions (FAQ) page with helpful tips, and a LIVE CHAT option. The page can be accessed through the following link http://open.suny.edu/support/contact-us/current-students/

The OPEN SUNY Help Desk may close or have limited hours during holidays.

The OPEN SUNY Help Desk cannot assist with specific questions regarding courses or groups in which you may be enrolled. For inquiries regarding materials in your courses or groups, please contact your instructor.

Browser Requirements

Supported Client Operating Systems and Web Browsers Listed below are the supported operating systems and browsers for use with ANGEL 8.0. ANGEL 8.0 is a Web-based application and other browsers and operating system may work well; however, the listed configurations are the only configurations that are tested and supported.

Term

Definition

Certified fully tested and supported
Compatible key application areas tested
Provisional future technologies considered supported by Blackboard Support for Angel 8.0
Not tested specified Browser is not supported for the Operating System

 

ANGEL 8.0 - System Requirements - Windows Client Configurations

Windows Version Windows Internet Explorer 11 Windows Internet Explorer 10 Windows Internet Explorer 9 Windows Internet Explorer 8 Mozilla Firefox (Final Release Channel)* Google Chrome (Stable Channel)**
Windows 8
(32-bit) 
Unsupported Certified Unsupported Unsupported Compatible Compatible
Windows 8
(64-bit) 
Unsupported Certified Unsupported Unsupported Compatible Compatible
Windows 7
(32-bit) 
Unsupported Certified Certified Certified Certified Certified
Windows 7
(64-bit) 
Unsupported Certified Certified Certified Compatible Compatible
Windows Vista
(32-bit) 
Unsupported Unsupported Certified Certified Certified Compatible
Windows Vista
(64-bit) 
Unsupported Unsupported Certified Certified Compatible Compatible
Windows XP
(32-bit) 
Unsupported Unsupported Unsupported Certified Compatible Compatible

 

Mac OSX Client Configurations

 

Title: Apple Logo - Description: Apple logo

Safari 7.0

Safari 6.0

Safari 5.0

Mozilla Firefox
(Final Release
Channel)
*

Google Chrome
(Stable
Channel)
**

Mac OSX 10.9

Unsupported

Compatible

Unsupported

Compatible

Compatible

Mac OSX 10.8

Unsupported

Certified

Unsupported

Compatible

Compatible

Mac OSX 10.7

Unsupported

Certified

Compatible

Compatible

Compatible

Mac OSX 10.6

Unsupported

Unsupported

Certified

Certified

Certified

Mac OSX 10.5

Unsupported

Unsupported

Compatible

Certified

Compatible

 

*The Firefox Release Channel is the fully tested version by Mozilla and intended to be the most stable. This channel is updated roughly every 6 weeks. For further detail on Firefox, please review the material available at http://blog.mozilla.com/blog/2011/04/13/new-channels-for-firefox-rapid-releases/ .

**The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases. For further detail on Chrome, please review the material available at http://www.chromium.org.

Technologies Not Supported
The following technologies are not supported, though they may have been supported in previous versions of Blackboard ANGEL:

  • Internet Explorer 6, 7
  • Firefox 1.x, 2.0, 3.0 and 3.5
  • Safari 2.0, 3.0, 3.1, 3.2 and any version on Windows
  • Mac OSX 10.3, 10.4 "Tiger"
  • Java 5, although it may continue to work

Accessibility and JAWS
Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.