Angel Help for Students

ORIENTATION - It is recommended that all students complete the SLN Student Orientation found on the Angel Home Page.

student Angel orientation link

This orientation course is self-paced and will provide hands-on experience in using all the aspects of Angel.

Help IconSTUDENT MANUAL
- The Angel Student Quickstart Manual is available through the power strip help icon on the right side of the window (question mark icon - as on right of this paragraph). You may want to explore the Resources area for additional information about Angel.

ASK YOUR INSTRUCTOR - If you need help working within your Angel course, your first step should be contacting your instructor. Good communication between student and teacher will help to assure a good experience in your course.

SUNY ORANGE HELP - You can contact: Maureen Larsen, Assistant Director of Academic Technology, by phone or email. (845-341-4484) or - mlarsen@sunyorange.edu

HELP FROM SLN - The SUNY Learning Network (SLN) provides a toll-free number that students can call to get help with using the Angel system.

Telephone

Call the SLN HelpDesk directly during office hours (see below) at 1-800-875-6269 (toll-free within the United States) or 1-518-320-1889 (direct).

  • Monday through Thursday - 8:00AM to 9:00PM (Eastern time zone)
  • Friday - 8:00AM to 5:00PM
  • Saturday - 1:00PM to 5:00PM
  • Sunday - 1:00PM to 9:00PM

Email

You can send an email 24 Hours per day, 7 days per week to slnsupport@itec.suny.edu Please provide the following information in your email:

  • Your full name, the name of your college and your Angel username.
  • Your computer’s operating system (i.e. Windows XP, Mac OS X, etc.).
  • The name and version number of your web browser software (i.e. Mozilla Firefox 2, Internet Explorer 6, etc.).
  • A detailed description of the technical problem and the specific web page where it is occurring. If occurring within a course, also include the course name and number.
  • If appropriate, also provide the name of the software (i.e. Word, Excel, PowerPoint, etc.) being used for your learning activity.

The SLN HelpDesk may close during holidays. When the office is closed, please send an email to slnsupport@itec.suny.edu

Website

You can also check the SLN HelpDesk FAQ and submit SLN HelpDesk support tickets at the SLN HelpDesk website.

Please Note

The SLN HelpDesk cannot help you with specific questions regarding courses or groups in which you may be enrolled: for inquiries regarding materials in those courses or groups, please contact your instructor.

Browser Requirements

Supported Client Operating Systems and Web Browsers Listed below are the supported operating systems and browsers for use with ANGEL 8.0. ANGEL 8.0 is a Web-based application and other browsers and operating system may work well; however, the listed configurations are the only configurations that are tested and supported.

Term

Definition

Certified fully tested and supported
Compatible key application areas tested
Provisional future technologies considered supported by Blackboard Support for Angel 8.0
Not tested specified Browser is not supported for the Operating System

ANGEL 8.0 - System Requirements - Windows Client Configurations

  Internet Explorer 9 Internet Explorer 8 Firefox (Final Release Channel)* Firefox 3.6 Google Chrome (Stable Channel)**

Windows XP (32-bit)

Unsupported

Compatible

Compatible

Compatible

Compatible

Windows Vista (32-bit)

Certified

Compatible

Certified

Compatible

Compatible

Windows Vista (64-bit)

Compatible

Compatible

Compatible

Compatible

Compatible

Windows 7 (32-bit)

Certified

Compatible

Certified

Compatible

Certified

Windows 7 (64-bit)

Compatible

Compatible

Compatible

Compatible

Compatible

Mac OSX Client Configurations

Safari 5.0

Safari 4.0

Firefox (Final Release Channel)*

Firefox 3.6

Google Chrome (Stable Channel)**

Mac OSX 10.5 "Leopard"

Compatible

Compatible

Compatible

Compatible

Compatible

Mac OSX 10.6 "Snow Leopard"

Certified

Compatible

Certified

Compatible

Certified

*The Firefox Release Channel is the fully tested version by Mozilla and intended to be the most stable. This channel is updated roughly every 6 weeks. For further detail on Firefox, please review the material available at http://blog.mozilla.com/blog/2011/04/13/new-channels-for-firefox-rapid-releases/ .

**The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases. For further detail on Chrome, please review the material available at http://www.chromium.org.

Technologies Not Supported
The following technologies are not supported, though they may have been supported in previous versions of Blackboard ANGEL:

  • Internet Explorer 6, 7
  • Firefox 1.x, 2.0, 3.0 and 3.5
  • Safari 2.0, 3.0, 3.1, 3.2 and any version on Windows
  • Mac OSX 10.3, 10.4 "Tiger"
  • Java 5, although it may continue to work
Accessibility and JAWS
Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.