Angel Help for Students
ORIENTATION - It is recommended that all students complete the SLN Student Orientation found on the Angel Home Page.
This orientation course is self-paced and will provide hands-on experience in using all the aspects of Angel.
STUDENT MANUAL - The Angel Student Quickstart Manual is available
through the power strip help icon
on the right side of the window (question mark icon - as on right of this paragraph).
You may want to
explore the Resources area for additional information about Angel.
ASK YOUR INSTRUCTOR - If you need help working within your Angel course, your first step should be contacting your instructor. Good communication between student and teacher will help to assure a good experience in your course.
SUNY ORANGE HELP - You can contact: Maureen Larsen, SUNY Orange Coordinator of Instructional Technology, by phone or email. (845-341-4484) or - mlarsen@sunyorange.edu
HELP FROM SLN - The SUNY Learning Network (SLN) provides a toll-free number that students can call to get help with using the Angel system.
Telephone
Call the SLN HelpDesk directly during office hours (see below) at 1-800-875-6269 (toll-free within the United States) or 1-518-320-1889 (direct).
- Monday through Thursday - 8:00AM to 9:00PM (Eastern time zone)
- Friday - 8:00AM to 5:00PM
- Saturday - 1:00PM to 5:00PM
- Sunday - 1:00PM to 9:00PM
You can send an email 24 Hours per day, 7 days per week to slnsupport@itec.suny.edu Please provide the following information in your email:
- Your full name, the name of your college and your Angel username.
- Your computer’s operating system (i.e. Windows XP, Mac OS X, etc.).
- The name and version number of your web browser software (i.e. Mozilla Firefox 2, Internet Explorer 6, etc.).
- A detailed description of the technical problem and the specific web page where it is occurring. If occurring within a course, also include the course name and number.
- If appropriate, also provide the name of the software (i.e. Word, Excel, PowerPoint, etc.) being used for your learning activity.
The SLN HelpDesk may close during holidays. When the office is closed, please send an email to slnsupport@itec.suny.edu
Website
You can also check the SLN HelpDesk FAQ and submit SLN HelpDesk support tickets at the SLN HelpDesk website.
Please Note
The SLN HelpDesk cannot help you with specific questions regarding courses or groups in which you may be enrolled: for inquiries regarding materials in those courses or groups, please contact your instructor.