Web Single Sign-On Implementation
SUNY Orange faculty, staff and students:
The way you access your online services at SUNY Orange is about to change. Effective May 24, 2010, you will be able to access the College's online services (Banner, G-Mail and Angel) with one username and password, rather than needing to remember individual usernames and passwords for each application.
On May 24, online users who access the current MySUNYOrange page will be redirected to a Web Single Sign-on login page (shown at right). It will be on this new login page where you enter your username and initial password (see FAQs below for information on usernames and initial passwords). Upon your first log in, you will be prompted to create a personalized password and answer a series of security questions that will be associated with your account. It is important to remember your answers because these questions will be asked whenever you need to change/reset your password.
Upon successful completion of the password creation process, you will be sent to a newly redesigned MySUNYOrange page (below). On the left side of this new landing page are links to G-Mail (student e-mail), Banner (student accounts and records) and Angel (online classes and course shells). Use those links to activate each individual online service.
You will also see a direct link to the online databases available through the College’s Library web site (please note that you will still need to use your library database login information … you are not automatically logged into the databases with your Web Single Sign-on student username).
You will also notice a “login status” window in the upper right corner of this page. Please remember to log out each time you complete a session. This will assure that others will not be able to access and/or misuse your account and personal information.
If you have any questions or problems, you are encouraged to use the informational links on the new MySUNYOrange page or to contact the ITS Helpdesk (845-341-4749) during its posted operational hours of 7 a.m. to 9 p.m. Monday through Friday.
FACULTY/STAFF: It is important to note that this change affects access to your online services ONLY. The method for accessing College-issued laptops or computer workstations, via Novell, WILL NOT change. In addition, access to Internet Native Banner and Microsoft Outlook for e-mail WILL NOT change. You will continue to access those items as you always have. This change affects your access to web services only.
ADJUNCT INSTRUCTORS: This change will not affect your ability to access on-campus computers or classroom instructional technology.
FAQs
What is my username and initial password (students)? – Your Web Single Sign On username will be your “A” number, which can be found on your acceptance letter or class schedule. Your initial password will be your date of birth in MMDDYY format. Upon your first log in, you will be prompted to create a personalized password and answer a series of security questions that will be associated with your account. It is important to remember your answers because these questions will be asked whenever you need to change/reset your password. If you do not know your “A” number, please contact the SUNY Orange Help Desk during its posted hours.
What is my username and initial password (faculty/staff)? – Your Web Single Sign On username will be firstnamelastname (eg: paulsmith). Your initial password will be your date of birth in MMDDYY format. Upon your first log in, you will be prompted to create a personalized password and answer a series of security questions that will be associated with your account. It is important to remember your answers because these questions will be asked whenever you need to change/reset your password. If you do not know your SUNY Orange username, please contact the Help Desk during its posted hours.
How do I change/reset my password? – If you need to reset your password, please click the reset password link at the bottom of the login page. You will be prompted to answer two security questions to verify your identity before your password is changed. If you do not remember the answers to your security questions, please contact the SUNY Orange Help Desk during its posted hours.
Which username do I use if I’m a student employee? – Once you become a student employee, you will login using the Faculty/Staff format of firstnamelastname (eg: paulsmith). Your password will remain the same as it was with your student account. The change usually becomes effective with 24 hours of submitting your paperwork to Human Resources. You will not lose any of the email contained in your student account. It will now appear in your employee account.
I am no longer a student employee, which username do I use? – Once you are no longer a student employee, you will return to using your “A” number as your username. Your password will remain the same as it was with your employee account. You will not lose any of the email contained in your employee account. It will now appear in your student account.
I’ve successfully logged in, but I can’t access either e-mail or Self Service Banner (or both). -- Please contact the SUNY Orange Help Desk during the hours posted below.
I’ve successfully logged in, but I can’t access Angel: Please call the SUNY Learning Network Help Desk at 1-800-875-6269 for assistance (http://sln.suny.edu/help/help_hoursinfo.shtml) or call the SUNY Orange Help Desk at (845) 341-4749 or (845) 341-4735.
I’ve accessed Angel but my class is not displayed in “Courses” -- Courses are not viewable unless the instructor has opened them. If your course is not visible by the first day of class, please contact your instructor or e-mail maureen.larsen@sunyorange.edu, coordinator of Instructional Technology.
How do I find Help in Angel? -- The upper left-hand corner of Angel has an icon with a question mark on it. Click the icon to access the online student manual. You can also send an e-mail to maureen.larsen@sunyorange.edu. You may also visit the College’s Distance Learning web site at www.sunyorange.edu/ol.
How do I log out of MySUNYOrange? -- It is recommended that you manually log out of your MySUNYOrange applications rather than simply closing your web browser windows. You can log out of the MySUNYOrange online services in several ways. On the MySUNYOrange page, there is a status box in the upper right hand corner that indicates you are logged in. It also gives you a link you may use to log out. Additionally, if you use the log out feature in any of the three MySUNYOrange applications (G-mail, Banner or Angel), you will automatically be logged out of all three (because they all operate off of your Web Single Sign-on username and password).
How do I contact the SUNY Orange Help Desk?
E-mail: helpdesk@sunyorange.edu
Phone: (845) 341-4749/ (845) 341-4735
Hours: Monday – Thursday, 7 a.m. – 9 p.m.; Friday, 7 a.m. – 5 p.m.