Video Conferences

If you have a need for Video Conferencing, then be sure to complete (as detailed as possible) the AV & Event Support Request Form. Once the request is received they will be reviewed by ITS Dept management and assigned to ITS Dept personnel for follow up and coordination. 

The IT Department can assist you with the initial setup of video conferences for recurring meetings between our two main campuses. In most cases we can also support your needs with video conferencing with external hosts.

A minimum 1 week lead time when requesting Support or equipment for Special Events/Presentations. Any requests made with less notice may not be fullfilled pending equipment availability and personnel resources.

Any user scheduled to use a classroom with technology that is unfamiliar is encouraged to create a service desk ticket for initial assistance in their “new to them” classroom.

A technician will contact you to schedule to meet you prior to (or right before) your first session to brief you on the equipment and hand off. After initial briefing(s), users are encouraged to arrive a few minutes early to each class so that in the event of equipment issue, they can call our help desk if needed. If our first response phone support cannot resolve the issue, an on-site technician will be dispatched to your classroom pending department hours of operation.

NOTE: If you are not already scheduled to be in the desired room, you will FIRST need to work with Central Scheduling to reserve the room for your event and then place a request for IT Support.

The Scheduled Event Supoprt Request Form can be found on our IT Service Portal or use the following direct link below.

Event Service Request for IT Support

page updated October 4 2017