Top 3 Technology Trends/ Issues Affecting Higher Education How to address these trends as an IT Executive by James M. Dutcher Top 3 Technology Trends/ Issues Affecting Higher Education How to address these trends as an IT Executive by James M. Dutcher Page 2 Agenda Page 2 Agenda Part I � Research Sources for Tech Issues/Trends Part II � Top Three Tech Issues/Trends Part III � Managing the change of the Tech Issues/Trends Part IV � Q&A Page 3 TOP 3 Tech Issues/Trends for Higher Education 1. Infrastructure 2. Collaborations Mobility 3. Mobility Collaborations Infrastructure Page 4 Part I Page 4 Part I Research Sources for Tech Issues/Trends Page 5 Research Sources for Tech Issues/Trends Page 5 Research Sources for Tech Issues/Trends The Horizon Report � 2008 Edition (via EDUCAUSE) [1] The Gartner Group [2] ..Top Ten Disruptive Technologies for 2008 to 2012; ..2008 Top Ten Strategic Technologies for next 3 years EDUCAUSE CIC � Current Issues Committee (member since 2006) ..EDUCAUSE Review (Volume 43, Number 3, May/June 2008 ) -Top-Ten IT Issues, 2008 [3] ..EDUCAUSE Quarterly Volume 31, Number 2, 2008 -Current Issues Survey Report, 2008 [4] Other Publications: ..Book -Higher Education in the Digital Age: Technology Issues and Strategies for American Colleges and Universities [5] ..Book -Wikinomics -How Mass Collaboration Changes Everything [6] ..The Future of the Web, Intelligent Devices and Higher Education; EDUCAUSE; EDUCAUSE Review [7] ..James M. Dutcher � Binghamton Press � Op Ed pieces.[8] � Infrastructure Eco-Systems � Fixing SUNY ..Collaboratories � The Future of Academic/Scientific Research [9] [10] Page 6 The Horizon Report � 2008 Edition Page 6 The Horizon Report � 2008 Edition Time-to-Adoption: One Year or Less ..Grassroots Video ..Collaboration Webs Time-to-Adoption: Two to Three Years ..Mobile Broadband ..Data Mash-ups Time-to-Adoption: Four to Five Years ..Collective Intelligence ..Social Operating Systems Page 7 The Gartner Group -Top Ten Disruptive Technologies for 2008 to 2012 Page 7 The Gartner Group -Top Ten Disruptive Technologies for 2008 to 2012 Multi-core and hybrid processors Virtualization and fabric computing Social networks and social software Cloud computing and cloud/Web platforms Web mash-ups User Interface Ubiquitous computing Contextual computing Augmented reality Semantics Gartner �2008 Top Ten Strategic Technologies for next 3 years ..Green IT ..Unified communications ..Business process modeling ..Metadata management ..Virtualization 2.0 ..Mash-up and composite applications ..Web platform and "cloud computing" ..Computing fabric ..Real world web ..Social software Page 8 EDUCAUSE CIC � Current Issues Committee** Page 8 EDUCAUSE CIC � Current Issues Committee** Top-Ten IT Issues, 2008 1. Security 2. Administrative/ERP/Information Systems 3. Funding IT 4. Infrastructure 5. Identity/Access Management 6. Disaster Recovery / Business Continuity 7. Governance, Organization, and Leadership 8. Change Management 9. E-Learning / Distributed Teaching and Learning 10.Staffing / HR Management / Training (** member since 2006) Page 9 Part II Page 9 Part II Top Three Tech Issues/Trends Page 10 TOP 3 Tech Issues/Trends for Higher Education 1. Infrastructure 2. Collaborations Mobility 3. Mobility Collaborations Infrastructure Page 11 TOP 3 Tech Issues/Trends for Higher Education Page 11 TOP 3 Tech Issues/Trends for Higher Education 1. Infrastructure Network � Increasing bandwidth � Wired, Wireless, WiFi, Cellular � Beyond Internet2 � CERN, terabyte networking and beyond Data Center ..Server Blades ..SANs ..Virtualization RESULTS: � Quick implementation of applications and web-based services � Safe/Secure IT Environments; Efficient IT management of hardware and services � Cost savings � HW/SW procurements, maintenance and utilities (Green IT) � Highly available data/info accessible data/info from anywhere anytime � Cloud/Grid Computing: �The Internet is the operating system� � Web 2.0; SaaS (software as a service); Mash-ups � Multimedia (audio/video) � Simulated environments � Enabler of On-Line Collaborations Page 12 TOP 3 Tech Issues/Trends for Higher Education Page 12 TOP 3 Tech Issues/Trends for Higher Education 2. Collaborations On-line collaborations � Front end � Students (aka Customers) � Enhanced educational experience & Participatory research � Back end � Employees of the organization � planning, decision making and day-to-day operations. Eco-Systems [8] � New knowledge areas/academics [11] [12] Collaboratories [9] [10] RESULTS: � Partnerships for success � in 3D (dimensions) � with students, internally among departments, externally with vendors, non-profits, government, other colleges, and internationally � Mobility: � Collaborations anytime/anywhere with true 24X7X360� (anytime/anywhere) support and services � Real time planning decision support � True mobile experience (laptops, smart phones) � Enhanced research � real-time data gathering/analysis for both academic & business purposes Page 13 TOP 3 Tech Issues/Trends for Higher Education Page 13 TOP 3 Tech Issues/Trends for Higher Education 3. Mobility Use of iPods, iPhones, Blackberries and (more generically) smart phones For students � Download educational/course snippets to learn on the go or refresh just before an exam � Data collection/analysis for research and academic assignments � Real time/ad-hoc experiential and simulations for academics For employees � Enhanced/improved communications � Project collaboration � Document sharing � Real-time/ad-hoc planning � Real-time/ad-hoc support services � On demand, day-to-day management & decision making � Fast and efficient organizational processes from anywhere at anytime � Cost savings to the organizations Page 14 Part III Page 14 Part III Managing the Change of the Tech Issues/Trends Page 15 TOP 3 Tech Issues/Trends for Higher Education 1. Infrastructure 2. Collaborations Mobility 3. Mobility Collaborations Infrastructure Page 16 Managing Customer Service Page 16 Managing Customer Service IT Management Customer Service Issues and Challenges ..Issues and challenges for Higher Education IT Managers managing customer service [13] [14] ..[15]**** Page 17 Managing Customer Service Page 17 Managing Customer Service People -Mobility IT Management Processes-Collaborations Infrastructure -Technology Page 18 Managing Customer Service (ITSM) People Process Technology Organization Integration (IT Management) Page 18 Managing Customer Service (ITSM) People Process Technology Organization Integration (IT Management) Page 19 Managing Customer Service Page 19 Managing Customer Service IT Management � Technology Infrastructure ..Maintaining Technological Currency � PCs � Network � Software/Applications � Other ..Planning/Budgeting for maintenance & replacement � Keeping HW under proper warranty � Maintaining software/application licensing � Replacement policies for hardware (computer, network, server, etc) � Establishing Leasing/turn-over cycle � Allows for optimal planning/support � Spread costs out � removes big �one-time� hits to the budget. ..Critical Success Factor is proper (operational) planning/budgeting Page 20 Managing Customer Service Page 20 Managing Customer Service IT Management � Processes [15] ..ITIL � Information Technology Infrastructure Library ..ITSM � Information Technology Service Management � People, Process, Technology, Organization, Integration � Critical Success Factors are to � Stabilize � Standardize � Establish repeatable IT processes (planning, managing, budgeting) � IT Management philosophy of continuous improvement (with assessment and feedback) � Define, control & stabilize, measure, improve Page 21 ITSM -IT Management Philosophy Page 21 ITSM -IT Management Philosophy IT Management Philosophy: Continual Process Improvement DefineDefine Control & StabilizeControl & StabilizeImproveImprove MeasureMeasure What is not defined cannot be controlled What is not controlled cannot be measured What is not measured cannot be improved Page 22 Managing Customer Service Page 22 Managing Customer Service IT Management -People ..ITS/Technical personnel � Regular/budgeted training for technical competency/currency � Software Applications installation/use; Specific hardware installed/used � Regular/budgeting training on �softer skills� � Customer Service Skills � Grant Writing; Project Management; Budgeting/Contracts � Vendor partnering/relationship building � IT Security � ITSM � Information Technology Service Management (see Processes) ..Non-ITS/Technical personnel � Regular/budgeted training on � LMS/CMS � PC/Internet use skills � Office productivity software proficiency; Other software/applications use � On-line & mobile collaboration tools � Engagement of ITS dept personnel (using ITSM) ..Critical Success Factor(s) � Establish working relationships with IT personnel and end user/departments. � TIME/TRAINING ALLOCATIONS FOR FUTURE TECH CHALLENGES/TRENDS Page 23 ITSM Components [16] Page 23 ITSM Components [16] Page 24 Implementing ITSM Page 24 Implementing ITSM Page 25 ITSM Methodology -Benefits Page 25 ITSM Methodology -Benefits Better able to manage customer service requests Better able to manage change Ability to be more flexible and responsive to customer needs Provide consistent and stable IT services Provide highly available, safe/secure IT infrastructure Improve communication throughout the organization Improved Customer and User satisfaction Common language (for both tech and non-tech personnel) Deliver efficient and effective IT services in all areas/depts of an organization Able to adapt to and address future IT Trends/Issues Page 26 ITSM Methodology � Benefits � old vs. new Service Orientation->Operational specific Organization perspective->IT internal perspective Repeatable, accountable, formal best practices ->One-offs, ad-hoc, informal processes Distributed (access), sourced, integrated, enterprise-wide, self service ->Centralized (access), done in-house, silos Customers->Users People/Process Focus->Technology Focus Preventive->�fire-fighting� PROACTIVE->REACTIVE ITSM Process (new)becomesTraditional IT (old) Page 26 ITSM Methodology � Benefits � old vs. new Service Orientation->Operational specific Organization perspective->IT internal perspective Repeatable, accountable, formal best practices ->One-offs, ad-hoc, informal processes Distributed (access), sourced, integrated, enterprise-wide, self service ->Centralized (access), done in-house, silos Customers->Users People/Process Focus->Technology Focus Preventive->�fire-fighting� PROACTIVE->REACTIVE ITSM Process (new)becomesTraditional IT (old) Page 27 How to address the Tech Issues/Trends Page 27 How to address the Tech Issues/Trends Aligning IT Strategic/Master Plan with all other organizationalstrategic/master plans Identify specific Tech Trends/Issues that are aligned with and supportthe advancement of other organizational goals/objectives. Articulate the targeted trends/issues in the IT Strategic/master plan goals and objectives ..Based on priority/ranking, the organization will make the conscious decision to devote people, time and resources Example ..SUNY Orange � Podcasting � Useful (addresses goals/objectives) for Academics � Useful Adult continuing education/training � Useful for College communications/marketing � New students � Fund raising � Strategic communication needs Page 28 The Future�account for new/emerging technologies 1. Infrastructure Mobility 2. Collaborations 3. Mobility RESULTS ..Internet everywhere ..Internet enabled devices Collaborations Infrastructure ..Migrations ..Integrations, convergences ..IT anywhere at anytime ..IT SERVICES ANYTIME/ANYWHERE Page 29 The Future�addressing the IT Trends/Issues Page 29 The Future�addressing the IT Trends/Issues Starts with planning, especially strategic planning (organization, integration) The Change (A) Where are you today? (B) Where do you want to be? (C) How do you plan to get to where you want to be? (E) How will you know when you get to where you want to be? (D) What will help & hinder you getting to where you want to be? (A) Situation (D) Drivers & Restraints (E) Key Goal Indicators � Key Performance Indicators (B) Vision(C) Strategy Page 30 The Future � Planning for areas of the organization Page 30 The Future � Planning for areas of the organization Page 31 HIGHER EDUCATION � ISSUES/TRENDS Page 31 HIGHER EDUCATION � ISSUES/TRENDS Issues/Trends Effecting Higher Education ..Aging Population ..Work Age Population Decline ..Rise of Asia � Population & Economic ..Need to Close the Education/Skills Gap ..Time Pressures ..New Industries Requiring New Academic Programs/Training Partnerships [8] ..Increased Higher Education Competition ..Increased Legal/Regulatory Requirements ..IT Trends/Challenges � points to the possible solution(s) � Richard Garrett: Online higher ed clearly has moved from rhetoric to reality, from periphery to mainstream. If you look at people taking individual courses online, we now have 3.5 million at the last count, 20 percent of all students in U.S. higher education. If you segment people over 25, we think it is about 20 percent of people taking their whole higher education online. [19] Page 32 Issues and Trends � UPDATE #1 Other sources Page 32 Issues and Trends � UPDATE #1 Other sources Biz-Tech 3.0 � Top 10 Disruptive IT Trends ..1. New Media ..2. Augmented Reality ..3. Social Networks ..4. Information Transparency ..5. Web Waves ..6. 3D Printing ..7. Molecular Computing ..8. Cloud Computing ..9. Semantics ..10. Web as Reasoning Engine ..Reference: http://blogs.cioinsight.com/biztech30/content/future_of_it/top_10_di sruptive_it_trends.html Page 33 Issues and Trends � References UPDATE #1 Page 33 Issues and Trends � References UPDATE #1 How Web 2.0 Can Reinvent Government -By Paula Klein -2008-04-01 Reference http://www.cioinsight.com/index2.php?option=content&task=view&id=882092&pop=1 &hide_ads=1&page=0&hide_js=1 Baseline Magazine � IT Trends for 2009 ..http://www.baselinemag.com/c/a/Infrastructure/IT-Trends-for-2009/ Cisco 2.0 -http://www.forbes.com/2008/12/06/cio-cisco-jacoby-tech-ciocx_ es_1208cisco_print.html Global Trends 2025: A Transformed World; US Government Printing Office; Internet: bookstore.gpo.gov; ISBN 978-0-16-081834-9; http://www.dni.gov/nic/NIC_2025_project.html CIO Top Priorities for 2009 -http://www.cioinsight.com/c/a/IT-Management/Top-CIOPriorities- for-2009/?kc=CIOMINEPNL12112008 10 Biggest Future Tech Developments -http://www.cioinsight.com/c/a/Research/10Biggest- Future-Technology-Developments/ http://www.greenpages.com/newsevents/ newsletters/2009/January/MajorTechTrends09.html Page 34 Part IV Page 34 Part IV Q& A Page 35 THANK YOU Page 35 THANK YOU James M. Dutcher -PMP, CISSP, SCP/Security+, CISA SUNY Orange � Assoc. Vice President of Info. Tech. Services 845-341-4651 (office) 845-742-8954 (college cell) 607-760-7455 (personal cell) james.dutcher@sunyorange.edu jim@dutcher.net Page 36 Notes and References Page 36 Notes and References [1] �The Horizon Report � 2008 Edition�; The New Media Consortium & EDUCAUSE Learning Initiative; ISBN 0-9765087-6-1; http://connect.educause.edu/Library/ELI/2008HorizonReport/45926 [2] The Gartner Group � �Top Ten Disruptive Technologies for 2008 to 2012� -http://www.gartner.com/it/page.jsp?id=681107; �2008 Top Ten Strategic Technologies for next 3 years� -http://www.gartner.com/it/page.jsp?id=530109 [3] EDUCAUSE Review (Volume 43, Number 3, May/June 2008 ) � �Top-Ten IT Issues, 2008�; by Debra H. Allison, Peter B. DeBlois, and the 2008 EDUCAUSE Current Issues Committee; EDUCAUSE Review, vol. 43, no. 3 (May/June 2008): 36�61; http://connect.educause.edu/Library/EDUCAUSE+Review/TopTenITIssues2008/46605 [4] EDUCAUSE Quarterly Volume 31, Number 2, 2008 -�Current Issues Survey Report, 2008� -EDUCAUSE Quarterly, vol. 31, no. 2 (April�June 2008) http://connect.educause.edu/Library/EDUCAUSE+Quarterly/CurrentIssuesSurveyReport/46570 [5] �Higher Education in the Digital Age: Technology-Issues and Strategies for American Colleges and Universities�; by James J. Duderstadt, Daniel E. Atkins, and Douglas Van Houweling; Greenwood Publishing, 2002; 304 pp.; ISBN 1-57356-520-2 [6] �Wikinomics -How Mass Collaboration Changes Everything�; by Don Tapscott and Anthony D. Williams; 368 pages; Expanded edition (April 17, 2008); ISBN-10: 1591841933 [7] �The Future of the Web, Intelligent Devices and Higher Education�; EDUCAUSE; EDUCAUSE Review, vol. 42, no. 1 (January/February 2007): 32�47; http://connect.educause.edu/Library/EDUCAUSE+Review/TheFutureoftheWebIntellig/40681 [8] James M. Dutcher � Binghamton Press � Op Ed pieces � Binghamton Press Newspaper Op Ed Article -October 2002 -( Infrastructure � Eco Systems) http://www.dutcher.net/JamesDutcher/a_data/JMDCredentials/Publications- Articles/JMDBinghamtonPressOpEd.pdf � Binghamton Press Newspaper Op Ed Article -July 2007 � (Fixing SUNY) -http://www.dutcher.net/JamesDutcher/a_data/JMDCredentials/PublicationsArticles/ SUNY_Ideas.pdf [9] �The Dawn of Networked Science�; by Diana Rhoten; The Chronicle Review; Chronicle of Higher Education; September 7, 2007; http://chronicle.com/weekly/v54/i02/02b01201.htm [10] �Science 2.0 --Is Open Access Science the Future? Is posting raw results online, for all to see, a great tool or a great risk?�; by M. Mitchell Waldrop Scientific American Magazine -April 21, 2008; [11] �Freakonomics: A Rogue Economist Explores the Hidden Side of Everything�; By Steven D. Levitt, Stephen J. Dubner; Published 2005 � HarperCollins; ISBN:006073132X [12] �Predictably Irrational: The Hidden Forces That Shape Our Decisions; By Dan Ariely�; Published 2008 � Harpercollins; ISBN:006135323X [13] EDUCAUSE/ECAR -Respondent Summar; �Evolving Campus Support Models for E-Learning Courses� by Paul Arabasz and Mary Beth Baker� March 2003; ekf0303.pdf [14] �Bats, Owls, Vampires and Other Creatures of the Night�; by Graham Spanier � President Penn. State University; "Leadership" section of EDUCAUSE Review magazine; May/June 2003 [15] �Going the Distance With John F. Ebersole�; Diverse Issues in Higher Education; Mar 9, 2006; http://www.diverseeducation.com/artman/publish/article_5582.shtml; Interview [16] �The Visible Ops Handbook�; by Kevin Behr, Gene Kim and George Spafford; IT Process Institute; 2004-2007; ISBN 978-0-9755686-1-3 [17] http://www.itsm.info/solution.htm [18] �On-line Collaboratories�; Chronicle of Higher Education; http://chronicle.com/weekly/v45/i27/27a0221.htm [19] "IT on the Campuses: What the Future Holds" ; Chronicle of Higher Education: April 04, 2008; http://chronicle.com/weekly/v54/i30/30b00601.htm